FAQs

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options at checkout.

Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us at [your support email] within 24 hours of placing your order.

2. Shipping & Delivery

Q: How long does shipping take?
A: We offer standard shipping with an estimated delivery time of 7 to 14 business days. Processing takes 1-3 business days before shipment.

Q: Do you offer international shipping?
A: Currently, we only ship within the USA. Stay tuned for updates as we expand our shipping options.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email, which you can use to monitor your delivery status.

Q: What if my package is lost or delayed?
A: If your package is delayed, please check the tracking information for updates. If it appears lost, contact the shipping carrier or reach out to us at [your support email], and we’ll assist you.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 90 days of purchase. Items must be unused, in original packaging, and with proof of purchase. Please visit our [Return Policy] page for details.

Q: How do I request a return?
A: Email us at [your support email] with your order number and photos of the item in its original condition. Our team will review your request and provide return instructions.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Products & Care

Q: Are your home textiles machine washable?
A: Yes! Most of our bedding sets, towels, and curtains are machine washable. Please check the product description or care label for specific washing instructions.

Q: How do I choose the right storage solution for my space?
A: We offer a variety of storage bags, wardrobe organizers, and kitchen storage solutions to fit different needs. Check product descriptions for size details or contact us for recommendations!

5. Contact & Support

Q: How can I contact Homuva for support?
A: You can reach us at:
📧 Email: [your support email]
📞 Phone: [your phone number] (if applicable)

Q: What are your customer support hours?
A: Our team is available Monday - Friday, 9 AM - 6 PM (EST). We aim to respond within 24-48 hours.